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Shop Pay Installments is a payment processing tool that allows you to split your purchase into 4 payments. Feel free to use Shop Pay Installments as your payment method at checkout for orders over $50. They offer 4 bi-weekly payments, and there are no additional charges or interest rates applied. To learn more about Shop Pay Installments click 

* Please be advised that the Shop Pay Installment payment option is only available in the US. 

What is Shop Pay Installments?

If an item you’ve purchased goes on sale, we’re happy to honor the discounted price within 14 days of your order date! Simply contact our support team with your order number and the promotion details, and we’ll gladly make the adjustment for you. 

The item I purchased recently is now discounted, what can I do?

 offers an installment payment option called PayPal Pay in 4, allowing U.S. customers to split eligible purchases into 4 equal, interest-free payments—with the first payment made at purchase and the remaining 3 due every two weeks—available at participating retailers and selected at checkout or through the PayPal account, while longer-term financing is available through PayPal Credit, which typically incurs interest. (Please note that PayPal will determine the customer's eligibility.)



 offers an installment payment option called 

, allowing customers to split purchases into 4 equal, interest-free payments or choose longer-term financing with interest, available at participating Shopify merchants, and selected at checkout for convenient payment management. 

What platforms offer installment payment plans?

 – Ensure you have enough balance in your account.

 – Double-check your card number, CVV, expiry date, and billing address.

 – Some banks may block online payments for security reasons.

 – Temporary issues with the payment gateway or network.

 – Some banks have daily transaction limits.

 – Refresh the page and attempt payment once more.

 – Switch to another card, UPI, wallet, or net banking.

 – Contact your bank to confirm if they blocked the transaction.

 – Sometimes, browser issues can interfere with payments.

 – If it’s a system issue, waiting a few minutes might help.

Tip: Always ensure a stable internet connection while making payments.

What Happens If Money Is Debited But Order Isn’t Placed?

If you don’t receive a refund, contact customer support with 

 for confirmation before retrying payment.

1.Why does my payment keep failing even though I have funds?

Your bank might be blocking the transaction for security reasons. Contact them for clarification.

2.Can I change my payment method after a failed transaction?

Yes! At checkout, simply select a different payment method and try again.

3.How long does it take for a failed transaction to be refunded?

Refunds usually take 3-7 business days, depending on your bank.

4.What should I do if I was charged twice?

Contact support with both transaction IDs, and we will process a refund for the duplicate charge.

5.Is Cash on Delivery (COD) available if my payment fails?

If COD is an option for your order, you can switch to it and place the order again.

Understanding Payment Failures & What to Do Next

We support the following payment methods for a seamless checkout experience:

 – Visa, Mastercard, American Express, and more

Tip: Save your preferred payment method under My Account > Payment Methods for a faster checkout experience.

We take security seriously! Here’s how we keep your transactions safe:

 – Protects your payment details during checkout

 – Extra verification for high-value transactions

 – Monitors suspicious activity in real-time

Check with your bank for any restrictions.

Sometimes, payments take a few minutes to process.

If you don’t receive an order confirmation within 30 minutes, contact our support team.

If delayed, check with your bank or payment provider.

Do you accept international payments?
Yes, we accept international cards and payment wallets. Currency conversion may apply.

Can I save my card details for future orders?
Yes, securely store your card for faster checkout under your account settings.

What should I do if my payment is stuck?
Wait for a few minutes, refresh the page, and try again. If the issue persists, contact support.

Are there any extra charges for certain payment methods?
No, but your bank may apply foreign transaction or processing fees.

How do I request a refund?
Refunds are processed automatically after cancellations or returns. Check your account for updates.

Understanding Payment Methods & Security

We are really sorry to hear you were not able to complete your purchase and we are here to support you the best way we can!

Your payment details couldn't be verified

, please review all the details included: credit card number, account holder, and expiration date.

If the issue is specifically related to the

, the system will mark this section in red as in the example below. 

, the issue is not related to the data provided, but to the fact that the card may not be authorized for this purchase. You will receive an email notification confirming that your payment has not been processed. This might be the case if you have insufficient funds to process the payment. Remember that corporate cards or FSA cards can only be used for certain business categories such as travel or healthcare. In this case, you will need to use a different card. 

Your card does not support this type of purchase

The maximum amount that can be processed at once for orders within our website is 999,999.99 (8 digits in your local store currency). If you are exceeding it, please consider splitting your purchase into two separate orders.

Please take a screenshot or record a short video and 

 so with as many details as you can about the issue and we'll try to resolve it as soon as we can. 

I cannot pay for my order, what should I do?

Instead of paying for your purchase upfront at the moment of the transaction, you can choose to conveniently split the total amount of your order into equal, interest-free installments.

If you live in Canada or the United States, this service is currently available through 

For residents of Austria, the Netherlands, Spain, Germany, Finland, Belgium, or Italy, select 