Understanding Payment Failures & What to Do Next
Last updated February 11, 2025
Common Reasons for Payment Failures
❌ Insufficient Funds – Ensure you have enough balance in your account.
❌ Incorrect Payment Details – Double-check your card number, CVV, expiry date, and billing address.
❌ Bank Declined Transaction – Some banks may block online payments for security reasons.
❌ Technical Issues – Temporary issues with the payment gateway or network.
❌ Card Limit Reached – Some banks have daily transaction limits.
What to Do If Your Payment Fails
1️⃣ Try Again – Refresh the page and attempt payment once more.
2️⃣ Use a Different Payment Method – Switch to another card, UPI, wallet, or net banking.
3️⃣ Check with Your Bank – Contact your bank to confirm if they blocked the transaction.
4️⃣ Clear Cache & Cookies – Sometimes, browser issues can interfere with payments.
5️⃣ Wait & Retry Later – If it’s a system issue, waiting a few minutes might help.
Tip: Always ensure a stable internet connection while making payments.
What Happens If Money Is Debited But Order Isn’t Placed?
- The amount is usually refunded automatically within 3-7 business days.
- If you don’t receive a refund, contact customer support with transaction details.
- Check your email/SMS for confirmation before retrying payment.
FAQs
1.Why does my payment keep failing even though I have funds?
Your bank might be blocking the transaction for security reasons. Contact them for clarification.
2.Can I change my payment method after a failed transaction?
Yes! At checkout, simply select a different payment method and try again.
3.How long does it take for a failed transaction to be refunded?
Refunds usually take 3-7 business days, depending on your bank.
4.What should I do if I was charged twice?
Contact support with both transaction IDs, and we will process a refund for the duplicate charge.
5.Is Cash on Delivery (COD) available if my payment fails?
If COD is an option for your order, you can switch to it and place the order again.