How to Handle a Missing or Lost Package
Last updated February 11, 2025
What to Do If Your Package Is Missing?
A package may be marked as "delivered" but not received, or it may have gone missing in transit. If this happens, follow these steps to track it down or file a claim.
Steps to Locate Your Package
- Check the Tracking Information
- Visit the courier’s website and enter your tracking number.
- Look for updates such as “Delivered,” “Out for Delivery,” or “Held at Facility.”
- Look Around Your Delivery Location
- Check your front door, mailbox, garage, or any safe drop-off locations.
- Ask neighbors or building security in case it was left with them.
- Wait 24-48 Hours
- Some carriers mark packages as delivered a few hours before actual delivery.
- Delays in scanning may also cause tracking discrepancies.
- Contact the Carrier
- If your package is still missing, reach out to the courier’s customer service.
- Provide your tracking number and shipping details.
- File a Claim or Request a Refund
- If the package is confirmed lost, the courier or retailer may offer a replacement or refund.
- Some shipments include insurance, which can help recover lost item costs.
Common Reasons for Missing Packages and Solutions
| Issue | Possible Cause | Solution |
| Marked as delivered, but not received | Premature status update | Wait 24 hours, check surroundings |
| Stuck in transit | Shipping delays or lost in sorting | Contact carrier for tracking |
| Stolen package | Theft from doorstep | File a claim with the carrier and retailer |
| Incorrect delivery | Wrong address entered | Contact support to locate the package |
FAQs
- What should I do if my package is stolen? File a police report and check if the retailer or courier offers compensation.
- How long should I wait before reporting a lost package? If it’s been more than 48 hours since the expected delivery, contact the carrier.
- Can I get a refund for a lost package? Many retailers and couriers offer refunds or replacements for lost shipments.
- What if my package was delivered to the wrong address? Contact the courier immediately to check if retrieval is possible.
- Is lost package coverage included in all shipments? Some services include basic insurance, while others require additional coverage.
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