How to Return or Exchange an Item
Last updated March 19, 2025
Return & Exchange Policy
We accept returns and exchanges within X days of delivery, provided the item meets the following conditions:
✔️ The item is unused, unwashed, and in its original condition.
✔️ All tags, packaging, and accessories are intact.
✔️ The item is not listed under non-returnable products (e.g., perishables, intimate wear, final sale items).
Note: Refunds are issued via the original payment method. Exchanges are subject to stock availability.
How to Return an Item
Step 1: Initiate a Return
1️⃣ Log in to Your Account – Go to My Orders and select the item you want to return.
2️⃣ Click "Request Return" – Choose the reason for return and select your preferred refund method.
3️⃣ Schedule a Pickup – Our courier partner will pick up the item from your doorstep.
Tip: If pickup isn’t available in your area, you may need to self-ship the item to our return center.
Step 2: Pack the Item Securely
- Use the original packaging if possible.
- Ensure the return label (if provided) is attached to the package.
Step 3: Refund Processing
- Once we receive the item, we will inspect it and process your refund within X business days.
- Refunds are credited to your original payment method or as store credit (if selected).
How to Exchange an Item
Want a different size or color? Follow these steps:
1️⃣ Request an Exchange – Go to My Orders, select the item, and choose Exchange Instead of Return.
2️⃣ Select the Replacement – Pick the new size or color.
3️⃣ Confirm & Wait for Pickup – Your old item will be picked up, and a new one will be shipped once we receive it.
Important: If the requested exchange item is out of stock, a refund will be processed instead.
Common Issues & Solutions
🔹 I received a damaged/defective product.
- If the item is damaged, defective, or incorrect, upload clear photos during the return request.
- We will prioritize such cases for a quick resolution.
🔹 My return request was rejected. Why?
- Items that are used, tampered with, or do not meet our return policy may be rejected.
- Contact support if you believe this is an error.
🔹 I returned an item, but my refund is delayed.
- Refunds typically take X days. If delayed, check your bank or payment provider.
🔹 I ordered multiple items. Can I return just one?
- Yes! You can initiate a return for specific items instead of the whole order.
🔹 Do I have to pay for return shipping?
- Return shipping is free for most products unless stated otherwise.