I have issues generating my return label, what should I do?

For countries eligible for "easy returns," the prepaid return label is available for download at the end of the return process. In case of temporary system issues preventing label generation, an error message may appear. If this occurs, please  contact us  directly, and we'll provide you with the necessary return shipping label.

In the case that you have requested a return from Switzerland, or if, for any country, you indicated in your return that the reason for the return is related to the product being defective or incorrect, please refer to our article  My return request is under review, what should I do?