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Velvix Support

Stay updated on the status of all your company's support tickets.

Customer portal

No need to worry! It only takes a minute to reset your password.

 in the top right corner of any page on our website.

4. You'll instantly receive an email just like the one below. Just click on the “

” button to be redirected to our website, where you can enter a new password.

If you're still encountering issues signing into your account, please clear your browser's cookies and cache and try again. If the problem persists, kindly capture a screenshot or record a short video and reach out to us. We're here to assist you further.

I forgot my password, how do I reset it?

If you wish to change your personal details, phone number or delivery address, here's how you can do it in a few quick steps!

 section from the right menu on your account

Important: please bear in mind the update made here will be useful for

 future purchases, but will not be applied to purchases already created

 and submitted. If you need to change the name or delivery address of an order already created, please follow the instructions contained in the article 

Accounts

I forgot my password, how do I reset it?

How do I edit my customer details, telephone number or delivery address?