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Velvix Support

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Free standard shipping on orders over $50 USD (before tax, discounts, and shipping fees).

Most orders ship within 48 business hours.

Standard shipping: 3-7 business days for delivery.

Expedited shipping: $29.99 for 2-3 business day delivery.

Free standard shipping on orders over $50 USD (approximately $67-$70 CAD, depending on exchange rates).

Duties and fees are separate from shipping costs.

Customs may cause delivery delays beyond our control.

Partnered with Passport Shipping as the Seller of Record.

Applies to orders under £135 for the UK and under €150 for the EU.

Duties and fees are calculated at checkout.

We do not ship to the following countries:

(This list is subject to change without notice.)

We ship from sunny California. ☀️🌴

Order subtotal must be $50 USD (before taxes, shipping, or discounts) to qualify for free shipping.

Expect to pay an average of 30% of the full retail price in customs and duties.

Glamnetic does not control these fees and is not responsible for reimbursements. 

Countries We Currently Ship To via DHL DDU:

Afghanistan, Albania, Algeria, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Barbados, Belarus, Belgium, Belize, Benin, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Indian Ocean Territory, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Central African Republic, Chad, Comoros, Congo - Brazzaville, Congo - Kinshasa, Costa Rica, Croatia, Curaçao, Cyprus, Czechia, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Faroe Islands, Falkland Islands, Fiji, Finland, France, French Guiana, French Southern Territories, Georgia, Germany, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guernsey, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hungary, Iceland, India, Indonesia, Ireland, Isle of Man, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Mexico, Moldova, Monaco, Montenegro, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, Netherlands, New Caledonia, New Zealand, Nicaragua, Niger, Niue, Norfolk Island, North Macedonia, Norway, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Pitcairn Islands, Portugal, Qatar, Réunion, Romania, Russia, Rwanda, Saint Barthélemy, Saint Helena, Saint Kitts & Nevis, Saint Lucia, Saint Martin, Saint Pierre & Miquelon, Saint Vincent & Grenadines, Samoa, San Marino, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Sint Maarten, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia & South Sandwich Islands, South Korea, South Sudan, Spain, Sri Lanka, Suriname, Sweden, Switzerland, Tajikistan, Tanzania, Thailand, Togo, Tonga, Trinidad & Tobago, Turks & Caicos Islands, Türkiye, Tuvalu, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Vatican City, Vietnam, Wallis & Futuna, Western Sahara, Zambia, Zimbabwe. 

Yes, we do! When adding your state, select "Armed Forces" as the address option.

Shipping Information

 and use our Track My Order feature. If your order is stuck in transit or you cannot track it successfully, please reach out to our support team and provide your order number.

How do I track my order?

Yes, we offer expedited shipping for domestic orders only

. However, order processing can take up to 48 hours. 

Do you offer expedited shipping?

We understand how concerning it can be when your order is marked as delivered to an incorrect location. Please rest assured that we are committed to resolving this issue promptly. Please reach out to our support team

 and we’ll be happy to investigate and ensure your order gets to you as soon as possible.

How can I resolve an order that has been delivered to the wrong location?

 – Available in select locations (order before 12 PM)

Tip: You can track your shipment anytime under My Orders > Track Order.

Add items to your cart and proceed to checkout.

Review the estimated delivery date and shipping cost.

Complete your order and receive a confirmation email.

Note: Shipping times are estimated and may be affected by holidays or carrier delays.

Can I change my shipping method after placing an order?
Unfortunately, once an order is processed, the shipping method cannot be modified.

How do I qualify for free shipping?
Free shipping is available on orders over a certain amount. Check our promotions page for details.

Do you deliver to P.O. Boxes?
Yes, but only for standard shipping. Express and same-day deliveries require a physical address.

What if my package is delayed?
If your order hasn't arrived within the estimated time, check the tracking link or contact our support team.

Do you ship internationally?
Yes! International shipping is available to select countries. Additional customs fees may apply.

Understanding Your Shipping Options

package weight, distance, speed, and courier service

. Some companies offer free shipping, while others charge fees depending on the order total or location. Understanding these costs can help you choose the best option for your needs.

Customs & Import Duties (For International Orders)

Why is international shipping more expensive?

 It includes customs clearance, taxes, and longer transportation routes.

 Look for promotions, order above the free shipping threshold, or subscribe to premium memberships.

Are shipping fees refundable if I return an item?

 It depends on the retailer’s return policy—some may deduct the original shipping cost.

Why is my shipping cost higher than expected?

 Factors like remote location surcharges, package size, or added services may increase the total.

Can I change my shipping method after placing an order?

 In most cases, you must modify the shipping option before the order is shipped.

Understanding Shipping Costs & Fees

Regarding the VAT refund inquiry, the issuance of the 

(electronic document required for customs refund) does not depend on ALOHAS. It is only issued if the buyer proves they reside outside the European Union by presenting proof of residence and a commercial invoice, along with the DER.

This procedure applies under a special "traveler" regime, designed for tourists who shop in physical stores and then take the products back to their country when returning home. If everything is not declared and validated at customs upon return, the VAT refund cannot be requested once the customer has the product at home.

Please note that this process mainly applies to physical stores and not to products sold online

, where delivery takes place directly in the buyer's country of residence without applying the tax.

Therefore, VAT refunds are only possible for non-EU residents when the seller can verify the buyer's identity and residence 

. This verification is not always possible for online purchases, so there would be no right to a VAT refund in these cases.

In these cases, the three-month period following the month in which the delivery was made should be counted from the moment the goods are made available.

 for specific questions about purchases by non-resident travelers in Spain (EU).

We hope this information is useful and helps you determine if you are eligible for a VAT refund.

Don't hesitate to contact us if you need more information, and we will do our best to assist you!

How to Request a VAT Refund or Fees for Being a Non-EU Resident?

At Velvix, we are investigating and testing the best methods for you to pay these costs during the purchase flow and forget about paying them at delivery! 

So far, this option is only available in the UK

. It may take some time, but we hope to be sharing our progress with the rest of the world soon!

If you are purchasing from the UK, you are an importer, which means for 

any order above £135 you need to pay customs costs for the delivery

, this way you don't need to bother when the package enters the country, as 

. All costs will be covered and the order will be delivered to you without customs extra costs at the delivery

Fill in your information, including your 

no duties are required, so you can select the shipping fee based on the courier you prefer 

For more information on customs duties, please consult 

Shipping and Delivery